Butterfly Concepts Australia - Butterfly Delivery

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Butterfly Delivery

Our butterflies are sent using Australia Post "Express postage network".

Please check using the links at bottom of this page to see if your delivery address is within the delivery network. If not, I suggest you ask a guest or friend within the postal zone that will be traveling to your event, to receive delivery of the butterflies.

Once we have delivered the package to the Post Office, on the arranged date (two days prior to your event) we no longer are responsible for the delivery.

We will send you a parcel tracking number, and if it has not arrived when expected you will need to contact your local Post Office and ask for their contractor’s delivery process, and contact them.

Instruction of care and release of the butterflies will be included and inform you what to do once you receive the package.

Express postage parcels will only be sent from Monday to Thursday, as we do not allow our butterflies to be in transit over the weekends. Public holiday will also create disruption to the normal postage procedure so please inform us if your event is preceded by a holiday.

We have found that delivery is more reliable if you can arrange to pick up the express post package from your local post office. Ask your post office if they will provide this service or if you have a PO Box number this is highly recommended.

If this is not possible the package is delivered to you letterbox (not to your door) and someone will need to be at home to collect the parcel, as it should not be left unattended or exposed to hot weather conditions.

Once received you follow the care and release instructions provided.

Extracted from the Australia Post Website

Overview

Use Express Post Parcels for guaranteed* next business day delivery of items up to 20kg in weight, if the place of posting and destination are within the Next Business Day Delivery Network. (Ctrl and Click here to open the post code table on the Australia post website)

If you or your recipient is not within the Express Post Next Business Day Delivery Network, the fastest possible delivery is provided on a non-guaranteed basis.

* The Guarantee Next business day delivery is guaranteed within the Next Business Day Network, if posted on a business day Monday to Friday in accordance with conditions set out on the Express Post Parcels label. If not delivered as promised, you will receive a refund of your postage on presentation of the official Express Post Parcels receipt.